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Position:	Testing Services Coordinator
Salary:	$11.331 - $13.597/hour depending on experience
Union:	Montana Public Employees Association
Available:	Immediately
Apply By:	August 24, 2012 for best consideration; open until filled.

Great Falls College MSU is seeking a Testing Services Coordinator to oversee daily operations and all administrative functions to the Testing Center. This individual is responsible for institutional compliance with secure testing site protocol, supervises Testing Center staff, and ensures the highest quality testing experience for students, faculty and testing companies, and supervises and administers tests. The individual in this position works closely with faculty, students, Learning Center Staff, the Disabilities Services Office and the eLearning staff to incorporate customer need and stakeholder preference for exam distribution and scheduling. This individual will be required to obtain certification to supervise and administer some tests. The Testing Services Coordinator participates as a team member in the Division Director of eLearning & Library Services and is under the supervision of the Division Director of eLearning & Library Services. Some evening and weekend duties required.

Specific responsibilities for this position include:

Scheduling and promoting hours of operation; income/expenditure, communications and negotiations with testing companies and other higher education institutions; compliance with secure test site policy and procedures; technical issues; submissions of tests for scoring, and appropriate conveyance of test results.
Supervises, schedules, and evaluates one part-time Testing Center Examination Proctor.
Schedules and proctors tests as needed for all courses offered by the college allowing maximum efficiency and customers served.
Considers overall testing requirements per day, testing room capacity, potential conflicts in test policy between different courses, duration of tests, test security and determines which tests can be offered when.
Liaises with stakeholders (e.g. faculty, students, Learning Center Staff, Disabilities Services Office, eLearning staff, etc.) to incorporate customer need and stakeholder preference.
Updates and maintains the Testing Center website.
Receives customers checking in for appointments, instructs customers in appropriate policies and procedures; responsible for ensuring compliance with test taking regulations.
Responds to inquiries or complaints and provides policy clarification/ answers to policy or procedure related questions.
Guarantees strict compliance with agency regulations regarding secure handling of test site passwords.
Observes the testing center in person and via remote video camera as needed, monitors appropriate conduct of customers whenever tests are in progress.
Ensures all tests are properly submitted to faculty of record for scoring and that all policy and procedure in this regard is appropriately undertaken.

REQUIRED QUALIFICATIONS:

Bachelor's Degree (required for authentication as chief examiner by some testing services).
Progressively responsible administrative responsibility in the workplace, involving demonstrative fiscal and office management skill.
Ability to exercise sound judgement to use initiative and to work with minimal supervision.
Knowledge of organizational regulations and ability to interpret and convew policy and procedure ensuring compliance with campus and indivisual course testing requirements.
Ability to multi-task and communicate effectively. Excellent written, organizational skills and attention to detail.
Comprehensive customer service experience and excellent interpersonal skills. Demonstrated ability to develop rapport and professional relationships with a wide variety of individuals.
Awareness of and sensitivity to cultural differences and diversity central to the community college mission.
Demonstrated familiarity working in a strictly regulated environment, interpreting and communicating policy and procedure to a wide range of individuals, including adherence to confidentiality and FERPA guidelines.
Excellent computer skills including: Email, Microsoft Office software, Internet navigation, as well as the ability to successfully troubleshoot basic computer-based technology issues.
Ability to work well under pressure and respond well to potential conflicts/crises.

PREFERRED QUALIFICATIONS:

Successful work experience within a secure testing site;
Certification to administer certain tests (please list in which tests certification is held).

TO APPLY:

Your packet must include the following:

Cover letter addressing how your background and philosophy align with the qualifications and responsibilities associated with this position
Completed Employment Application
Resume detailing education and professional experience
Transcripts of educational credentials (copies permitted with application - official transcripts required if hired)
Names and contact information of three professional references
Completed Background Check Form

Additional Materials (Voluntary):

Completed applicant survey
Completed Employment Preference form (if you are claiming preference please submit the necessary form as well as documentation)

Application materials are available at the College Human Resources office and online at www.msugf.edu/jobseekers

Applicants with disabilities who need assistance with this process can contact Human Resources at the information below.
Application packets will be accepted via walk-in, mail, fax, or email.

Forms Needed:

Please note: A background check will be performed on the final candidate chosen for this position.

Great Falls College MSU is an ADA/AA/EEO Employer. All qualified individuals regardless of gender, race, national origin, religion, age, disability status or political affiliation are encouraged to apply. The College also honors veterans’ preference status. Please contact the Executive Director of Human Resources for more information on veterans’ preference and equal opportunity, or to arrange accommodations for a disability. In accordance with the Higher Education Act, a link to the Campus Security Report for Great Falls College MSU can be found on the Your Right to Know page of our website at: http://www.msugf.edu/YourRightToKnow/index.html

All application materials should be directed to:

Brianne Feulmer
Human Resources Administrative Associate
Great Falls College MSU
2100 16 th Avenue South | Great Falls , MT 59405
406.268.3712 or 800.446.2698 FAX: 406.268.3709
jobs@msugf.edu

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